Joseph Segal
3 min readJan 15, 2024

⭐ The Untapped Superpower in Business: Kindness ⭐
by Joseph Segal, Author of The Kindness Brothers Free Happiness Newsletter. Subscribe at

In the hustle of deadlines, targets, and ambitious milestones, there’s a simple, yet profound superpower we often overlook: Kindness.

🏢 At work, kindness is the oil that keeps the gears of our daily interactions smoothly turning. It’s not about grand gestures; it’s the small acts — a genuine compliment, a moment of patience, an offer of support — that can transform our work environment.

🔗 But why does kindness matter?

1. **Kindness Cultivates Teamwork:**
When team members are kind to one another, they build trust and collaboration. Work no longer becomes a solo race but a collective journey towards excellence. Work and all of life is better when we help each other.

2. **Kindness Boosts Morale and Engagement:**
Kindness is contagious. A culture of compassion boosts employee morale, leading to increased engagement and productivity. It helps customers feel appreciated and in like with you. It will even help you to have more resilience to get through the tough parts of your day because it feels great to share kindness!

3. **Kindness Attracts Talent:**
Great people want to work for great companies. Organizations known for their kind culture attract top talent. It attracts all kinds of positive people and outcomes. To succeed in business and life in general, you will want to surround yourself with people who care. And the best way to do that is to be such a person yourself.

4. **Kindness Enhances Customer Experience:**
Kindness extends beyond internal operations; it encompasses how we interact with our customers. A kind approach can turn a one-time customer into a lifelong client.

🏠 And being kind doesn’t stop at the office door.

At home, kindness reinforces our relationships. It helps us to build a foundation of mutual respect and love with our families, providing a solid base from which we can all succeed in every area of our lives.

🌟 Here’s the challenge: Let’s not limit kindness to random acts. Let’s make it a consistent practice. Whether it’s through a thank-you message to a colleague, recognition of a job well done, or simply listening with an open heart, every act of kindness is a step towards a richer, more rewarding life.

🥰 You never know what someone is going through in life. All of us are going through something! So be it a customer or customer support person on the telephone, why not offer some loving kindness? You never know whose entire day you could make better with a few caring words!

📌 As we navigate the complexities of the business world, let’s remember that kindness is a currency that never devalues.

Let’s invest in it.

💬 I would love to hear how kindness has impacted your work or personal life. Share your stories below!

#KindnessMatters #Leadership #WorkCulture #BusinessEthics #EmployeeEngagement #Productivity #WorkLifeBalance

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Joseph Segal

Advocate for a Fair Democracy. Building online tools for people working together for Fairness and intelligent Shared Prosperity.